Terms and Conditions

Last updated: 11/04/2025

1. Acceptance of Terms

By using Dear Memory, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Use of Service

Dear Memory is a voice-activated memory assistant that helps users store and retrieve information about the location of physical items.

You must use the service responsibly and in compliance with all applicable laws.

You are responsible for maintaining the confidentiality of your account credentials.

3. User Responsibilities

By using Dear Memory, you agree to:

  • Provide accurate and truthful information.
  • Not use the service for any unlawful or fraudulent purposes.
  • Ensure that shared data does not infringe on others’ rights.
  • Dear Memory is for everyone! We want people of all ages to enjoy using it safely. For children, we encourage parents and guardians to be involved in their experience. We don’t knowingly collect personal information from children without parental consent.

4. Acceptable Use and Prohibited Behaviours

What Users Can Do:

  • Create an Account: Users can sign up and create a personal account to access app features.
  • Customise Profile: Users can edit their profile information, including their profile picture.
  • Access Content: Users can browse and view available content they have entered.
  • Interact with Content: Users can move, delete and share content within the app.
  • Receive Notifications: Users can opt-in to receive notifications about updates, new content, and app features.
  • Connect with Other Users: Users can collaborate their item locations with other Dear Memory users.
  • Report Issues: Users can report bugs or issues through the app or website for support.

What Users Cannot Do:

  • Share Personal Information: Users are prohibited from sharing sensitive personal information, such as social security numbers or financial details.
  • Harass Other Users: Any form of harassment, bullying, or abusive behaviour is strictly forbidden.
  • Post Inappropriate Content: Users cannot post or share content that is offensive, obscene, or violates copyright laws.
  • Impersonate Others: Users are not allowed to impersonate other individuals or organisations.
  • Engage in Fraudulent Activities: Any form of fraud, including scams or deceptive practices, is prohibited.
  • Bypass Security Measures: Users cannot attempt to hack, modify, or bypass any app security features.
  • Use Automated Tools: Bots or automated tools to interact with the app are not allowed.

Prohibited Activities:

  • Spamming: Sending unsolicited messages or advertisements is not permitted.
  • Data Mining: Extracting data for commercial purposes without permission is prohibited.
  • Disrupting Service: Actions like denial-of-service attacks are strictly prohibited.

5. Payment Clauses

Free Trial Access:

  • No immediate payment required during sign-up.
  • Full access to the app during the trial period.
  • Subscription can be cancelled anytime during the trial without charges.

Automatic Payment After Free Trial:

  • If not cancelled, the selected plan will be charged automatically.
  • Monthly charge will apply.

6. Disclaimers and Warranties

Dear Memory is provided "as is" and "as available", without warranties of any kind. We are not liable for:

  • Any direct, indirect, incidental, or consequential damages.
  • Loss of data, revenue, or business.
  • Technical issues or service interruptions.
  • Unauthorized access due to compromised credentials.
  • Viruses or harmful code transmitted through the app.
  • Reliance on app-provided information.

7. Free Trial and Subscription

Free Trial: A 14-day free trial is included with your first purchased subscription to the Dear Memory app. During this period, you will have full access to all features. Please note that the 14-day free trial is only available once per user — if you cancel your subscription and later resubscribe, the free trial will not be offered again.

Subscription Plan: After the trial period, your subscription will automatically convert to a monthly subscription at $1.99 AUD per month unless cancelled.

Renewal and Payment: Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period.

Cancellation: You can manage and cancel your subscription at any time via your device’s App Store (Apple App Store or Google Play Store) settings. After cancellation, you will continue to have access to premium features until the end of your current billing period.

No Refunds: We generally do not offer refunds for partially used subscription periods unless required by law or explicitly stated in our Refund Policy.

Subscription Management: Managing payments, renewals, and sending subscription-related communications.

8. Governing Law

These Terms are governed by the laws of Australia. You agree to the exclusive jurisdiction of the courts of Western Australia.

9. Refund Policy

All purchases are final — we do not offer refunds for change of mind or accidental purchases. Refunds are only provided as required by Australian Consumer Law for faulty or misrepresented products. If you require further assistance, please contact admin@dearmemoryapp.com

10. Data Privacy

  • Privacy Policy: For details on how we collect, use, store, and protect your information, please review our Privacy Policy (https://www.dearmemoryapp.com/PrivacyPolicy ).
  • Consent: You confirm you have obtained consent from any emergency contacts before submitting their information to the App.

11. Liability Disclaimer

  • No Warranties: The App is provided “as-is” without warranties of any kind.
  • Limitation of Liability: STMM Pty Ltd disclaims any liability for:
    • Failures or delays in push notifications.
    • Losses resulting from reliance on alerts or communications from the App.
    • Any technical issues beyond our control (e.g., third-party SMS gateways, network outages).
  • Emergency Contacts: You are solely responsible for maintaining accurate emergency contact information.

12. Termination of Service

We may suspend or terminate your account if you violate these Terms or engage in prohibited activities.

13. Modifications to Terms

We may update these Terms and Conditions at any time. Continued use after updates means you accept the new terms.

14. Contact Information

This app is operated by Dear Memory App (ABN: 49809588975), registered in Western Australia, Australia. Dear Memory is a registered business name under ASIC.

By using Dear Memory, you acknowledge and agree to these Terms and Conditions.

Copyright © 2025 Dear Memory App. All rights reserved.